JOB TITLE:                            International Collections Negotiator
RESPONSIBLE TO:              Commercial Team Leader
DEPARTMENT:                     Operations

Job Summary

The International Collections Negotiator is responsible for dealing with international IJ offices and agents along with UK Clients when required. The role will involve collecting, handling queries, updating cases and booking payments and correspondence to ensure that targets and deadlines are met and Client satisfaction is achieved.

Accountabilities

Responding adequately to incoming external telephone calls from Clients, other IJ offices, agents and debtors relating to ongoing service issues.

• Accessing, interpreting and updating information from the relevant systems.
• Liaising with Clients as requested.
• Liaising with other departments as required.
• Install, maintain, review and improve clear working processes to secure high quality and more efficient and effective working methods to meet or exceed agreed standards of performance.
• Building effective working relationships between Clients, other departments in the UK, international IJ offices, agents and debtors to ensure an excellent communication.
• Following up Client and IJ office referral reports and actioning cases accordingly.
• Booking payments as notified by Clients, other IJ offices and agents.
• Maintaining up to date case files in proper order.

Knowledge and Skills

• Good written and verbal communication skills with an emphasis on high standards of customer care and negotiation skills.
• A high standard of computer literacy knowledge using Company software with particular emphasis on Excel, E-mail, Microsoft Word and production system.
• Experience of working in a customer focused environment.
• A team player with intercultural awareness.
• A client focused, result oriented approach.

Brand Promise

• Understanding people
• Making a difference
• Seeking insight to feed innovation
• Committing to challenge

Competencies

• Client focus
• Integrity
• Performance orientation
• Business negotiation
• Expertise
• Organisation-sensitive collaboration

To apply, please email a current CV and covering letter to: uk.liverpoolrecruitment@intrum.com

Closing date for applications is 27 June 2008.

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JOB TITLE:                            Finance Systems Administrator
REPORTS TO:                      Finance Systems Analyst
LOCATION:                            Liverpool

Job Summary

Reporting to the Finance Systems Analyst your role will be to assist with the administration and support for finance department in matters relating to SunSystems, SunSystems Collect, Vision 6, Al-Bacs and Online bank account administration.

Responsibilities will include:

• Creating and amending accounts within the finance system.
• Provide system support to finance users, documenting all procedures in the form of guidance notes for future reference.
• Maintenance of analysis codes, journal types and standard reports within the financial modules.
• Creating new users, access privileges and day to day system administration
• Daily maintenance of existing finance functions and processes
• To assist Finance users to get the optimum output from the finance systems in the most efficient manner.
• Building effective working relations between Finance, external partners and other departments.
• Input into continual development of the finance systems and procedures, ensuring it meets company needs

Skills and Experience

• Ideally 1-2 years Finance Systems Administration experience
• Preferably with experience in Sun systems 5, including Vision and Collect
• Ability to adopt a hands-on approach to your work and have the ability to communicate effectively across all levels
• Intermediate to advanced excel skills
• Good communication (verbal and written) and interpersonal skills
• Client focused, result oriented approach

Brand Promise

• Understanding people
• Making a difference
• Seeking insight to feed innovation
• Committing to challenge

To apply, please email a current CV and covering letter to: uk.liverpoolrecruitment@intrum.com

Closing date for applications is 27 June 2008.  This is a temporary position for 6 months.

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JOB TITLE:                            Collections Administrator
RESPONSIBLE TO:              Business Support Team Leader
DEPARTMENT:                     Operations  

Job Purpose

The Collections Administrator will be responsible for actioning incoming correspondence received from customers, third parties, Clients and Mail & Payment Processing.  The post holder will also maximise Collections on all Clients’ accounts and maintain computer records accurately and in a manner that will enhance future collection activity.

Responsibilities

• To deal accurately and effectively with correspondence which will include but not be limited to; queries, complaints, promises or payment, gathering information to improve collections effectiveness and filing and retrieval.
• Diarising and escalation and ensuring the follow up of appropriate cases.
• Highlight problems with Clients and deal accordingly.
• Share information relevant to debt collection, Client information and updates.
• Handle telephone calls when required.
• To behave in a professional manner at all times when involved in Company business, presenting an image to clients, their representatives and debtors that are in line with the values of the business.
• To be aware and comply with all company procedures, processes and policies.

Knowledge and Skills

• Excellent negotiation skills together with proven communication skills (both verbal and written).
• Administrative and clerical experience with excellent attention to detail.
• Accurate keyboard skills and computer literacy knowledge.
• Customer care knowledge and experience of working within a team environment.
• Professional and flexible approach with the ability to use initiative and work to strict targets and deadlines under pressure.

Brand Promise

• Understanding people
• Making a difference
• Seeking insight to feed innovation
• Committing to challenge

Competencies

• Client  focus
• Integrity
• Performance orientation
• Business negotiation
• Accuracy
• Organisation-sensitive collaboration

To apply, please email a current CV and covering letter to: uk.liverpoolrecruitment@intrum.com

Closing date for applications is 27 June 2008. 

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JOB TITLE:                            Telemarketing Executive
RESPONSIBLE TO:              Sales Director
DEPARTMENT:                     Sales

Job Summary

The Telemarketing Executive will be responsible for the generation of new business in respect of our On Demand product and the provision of sales opportunities for the sales force.  They will work closely with the sales and marketing team.

Accountability

• The generation of leads and new business for our On Demand product through cold calling and the achievement of personal sales targets
• The generation of new business opportunities for the sales force
• Support to the sales force in respect of target generation and qualification
• Pro-active development and execution of calling campaigns.
• Liaison with client services over new business and queries as appropriate
• Dealing with client queries as they arise and passing those on to the relevant departments
• Internal administration as appropriate to ensure the smooth running of the On Demand service and sales campaigns
• Where required, the management of any external telemarketing agencies in respect of On Demand business development and sales campaigns
  • Accurate and timely reporting of business development activity
  • Training of external telemarketing agencies as required
  • Lead follow up activity
• Supervision of our in-house CRM system and prospects to ensure that the system contains accurate information and that sales pipelines are managed.
• The compiling and production of statistical reports on KPI level, number of successes to provide to the Marketing Manager.

Knowledge and Skills

• Previous telesales experience a must, preferably within a service related environment.
• Experience of working within a target driven environment with a proven track record of personal achievement.
• Ability to manage calls to identify prospective new business.
• A high standard of computer literacy knowledge using computer software with particular emphasis on Microsoft Excel, E-mail and Word
• Flexible attitude towards workloads and business requirements
• Self motivated
• Professional and confident manner
• Proactive

Brand Promise

• Understanding people
• Making a difference
• Seeking insight to feed innovation
• Committing to challenge

To apply, please email a current CV and covering letter to: uk.liverpoolrecruitment@intrum.com

Closing date for applications is 27 June 2008. 

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