Early Arrears Outsource
Working in partnership with the client permits the solution to be designed to meet today’s challenges whilst positioning to facilitate continuous improvement and optimisation.
Using Intrum to manage your customer arrears means you can:
- Be more agile
- Improve compliance
- Provide a better customer experience
- Eliminate capacity constraints
- Improve your net return
Early arrears outsource
Transfer of the operational management of customers from day 1 overdue. This solution provides highly trained resource dedicated to the client and leverages all available systems and technologies.
Intrum is widely recognised as the UK market leader in compliance and ethical customer treatment.
Intrum are well placed to provide a full end-to-end customer lifecycle solution via our Strategic Arrears Management Solutions and debt purchase. Therefore clients can be assured that not only will their customers be in safe hands but their experience can be enhanced leading to greater customer loyalty and retention rates.
As a leading debt purchase company, Intrum invests significantly in technology, processes and people to ensure the best outcomes of customers and clients alike.
The business is renowned for delivering exceptional customer service having been awarded Compliance Team of the Year at the industry awards for 7 of the last 8 years and consistently achieving the Gold standard from Investor in Customers® with a Net Promotor Score of +43.
Highly trained, engaged and empowered teams are vital in achieving exceptional customer experience. Intrum invests significantly in the development of its employees and has achieved Investor in People® Gold standard.
Strategic Arrears Management Solutions have been developed in response to client needs. These are not ‘off the shelf’ packages but rather solutions tailored to individual needs in the belief that flexibility is fundamental to success within a long term partnership.