We offer a range of solutions tailored to your needs, from early arrears outsourcing to shared services or partial outsourcing. Clients can opt to use white-labelled technologies or transfer their entire collections team to us.
Outsource of the arrears process to a central resource pool operating across a range of clients. Suitable for smaller FTE requirements where clients gain the benefit of greater efficiency achieved by a larger operation.
Intrum is widely recognised as the UK market leader in compliance and ethical customer treatment.
Intrum are well placed to provide a full end-to-end customer lifecycle solution via our Strategic Arrears Management Solutions and debt purchase. Therefore clients can be assured that not only will their customers be in safe hands but their experience can be enhanced leading to greater customer loyalty and retention rates.
As a leading debt purchase company, Intrum invests significantly in technology, processes and people to ensure the best outcomes of customers and clients alike.
The business is renowned for delivering exceptional customer service having been awarded Compliance Team of the Year at the industry awards for 7 of the last 8 years and consistently achieving the Gold standard from Investor in Customers® with a Net Promotor Score of +43.
Highly trained, engaged and empowered teams are vital in achieving exceptional customer experience. Intrum invests significantly in the development of its employees and has achieved Investor in People® Gold standard.
Strategic Arrears Management Solutions have been developed in response to client needs. These are not ‘off the shelf’ packages but rather solutions tailored to individual needs in the belief that flexibility is fundamental to success within a long term partnership.