Ensuring the wellbeing of our employees and customers at this time remains our priority. We have been monitoring the official advice from Government and have taken steps to ensure our employees are able to work remotely to continue providing exceptional customer service.
Our customer service representatives remain available on 01737 237 370 to discuss your account Monday - Friday 08:00 to 20:00 and Saturdays 09:00 to 13:30.
Due to increased demand it may take slightly longer than usual to answer your call. We appreciate your understanding during this period however alternatively you can manage your account online at https://myaccount.intrum.co.uk
Please ensure you follow government advice which can be found at https://www.gov.uk/coronavirus
If you have been affected by Covid-19 or any other health or financial issue please contact us as soon as you are able so we can provide a suitable solution https://www.intrum.co.uk/customer/contact/
The following links contain useful information in respect of Coronavirus (Covid-19):
Free and impartial money advice, set up by the government https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you
This link contains information on the virus and links to the NHS and Public Health England website https://www.gov.uk/coronavirus
The UK Government has also published a summary of the measures to support those affected by the virus including individuals and businesses. We understand that some of these changes may take a little time to work into the system https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/873676/Covid-19_fact_sheet_18_March.pdf
The Scottish Government has also published guidance and information https://www.gov.scot/news/workplace-advice-contained-in-new-coronavirus-guidance/
Intrum UK Return to Work Strategy and Risk Assessment for Employees
Please click below to access Intrum UK Return to Work Strategy and Risk Assessment for Employees: