Make a complaint

Find your options below on how to get in touch with us to make a complaint. When replying to enquiries, we need to ensure the security of our customers' data.

If you wish to make a complaint, you can use our email contact form below. Alternatively, you can email your complaint to: or write to us at the following address:

Compliance Department, Intrum UK Limited, The Omnibus Building, Lesbourne Road, Reigate, Surrey, RH2 7JP


To help you provide all of the necessary information required to investigate your complaint, we suggest that you complete the complaint form which can be found below.

For further information regarding the Financial Ombudsman Service, please click here.