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Tips & Advice

Frequently asked questions

Frequently asked questions

How do I pay my debt?

There are a number of ways that you can pay, please click here for a list options. 


This is not my debt, what shall I do?

If you do not recognise the account we have written to you about please contact us and we will investigate.

Who is Intrum?

We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders and goods and service-providers.

When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.

Please contact us to talk this through with one of our customer service representatives.

How do I complain?

At Intrum we pride ourselves upon providing excellent customer service. Should we fail to meet your expectations or you are dissatisfied with the service we provide, please tell us.

Please contact us to make a complaint or download our complaint form here and send to us at compliance.uk@intrum.com

Intrum's anti-slavery policy

Intrum is committed to preventing slavery and human trafficking in its corporate activity.

For more information, please read our anti-slavery policy,

Who do we share your personal information with?

We may share your personal information with companies within the Intrum Group and the following organisations:

  • Our Clients (the original creditor) to comply with our obligations under the assignment (where we are the data controller)
  • Third Party Agents and advisers who we use to administer your account, such as approved debt collection agencies, tracing agents, process servers and solicitors
  • Credit Reference Agencies (CRA's)

For full details please refer to our Privacy Policy

Intrum's Gender Pay Gap Report

Intrum is proud to promote a culture of inclusivity and collaboration. Regardless of background, our employees should feel empowered and equal across all departments and positions, and feel that they have the opportunity to succeed.

You can read our latest gender pay gap report for 2022 here: Intrum UK Gender Pay Gap Report 2022.

Our previous gender pay gap report for 2021 can be found here: Intrum UK Gender Pay Gap Report 2021.

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