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Frequently asked questions

Most asked questions

How do I log in?

Click here to log in and access the self-service portal. By logging in, you can access your case(s) and manage your account.

You can also contact us 27/4. Reach out to us if you have any questions regarding your case, can’t access your account, or need to solve any issue.

This is not my debt, what shall I do?

If you do not recognise the account we have written to you about please contact us and we will investigate.

How do I pay my debt?

There are a number of ways that you can pay, please click here for a list options. 


How do I complain?

At Intrum we pride ourselves upon providing excellent customer service. Should we fail to meet your expectations or you are dissatisfied with the service we provide, please tell us.

Please contact us to make a complaint or download our complaint form here and send to us at compliance.uk@intrum.com

Who is Intrum?

We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders and goods and service-providers.

When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.

Please contact us to talk this through with one of our customer service representatives.

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