Let us help you
Login to the self-service portal
Check your balance, calculate how much you can afford to repay and make payments online using the self-service portal.
Please fill out the below email form to get in touch with us.
If you would like to speak to one of our customer service representatives, please call 01737 237 370 (our telephone number is charged at a local rate).
Monday to Friday - 08:00am to 20:00pm
Saturday - 09:00am to 13:30pm
Our calls may be recorded for training and monitoring purposes.
Text INTRUM to 60070 and we will call you back immediately.
Alternatively, if you would like a call back at a more convenient time today text the word INTRUM and your chosen time to 60070. For example if you would like a call back at 5pm simply text INTRUM 1700 to 60070.
Intrum UK Limited
The Omnibus Building
Make a complaint
If you wish to make a complaint you may use the above email contact form or alternatively send us details of your complaint by email to: firstname.lastname@example.org or in writing addressed to:
Compliance Department, Intrum UK Limited, The Omnibus Building, Lesbourne Road, Reigate, Surrey, RH2 7JP
To help you provide all of the necessary information required to investigate your complaint we suggest that you complete the complaint form which can be found below.
For further information regarding the Financial Ombudsman Service, please click here.