Let us help you

Quickest and easiest!

Login to the self-service portal

Check your balance, calculate how much you can afford to repay and make payments online using the self-service portal.

Write to us instead

Email us

Please fill out the below email form to get in touch with us.

Email us

Would you prefer to talk?

Call us

If you would like to speak to one of our customer service representatives, please call 01737 237 370 (our telephone number is charged at a local rate). 

Opening Hours:

Monday to Friday - 08:00am to 20:00pm

Saturday - 09:00am to 13:30pm


Our calls may be recorded for training and monitoring purposes.

Want us to call you back?


Text INTRUM to 60070 and we will call you back immediately.

Alternatively, if you would like a call back at a more convenient time today text the word INTRUM and your chosen time to 60070. For example if you would like a call back at 5pm simply text INTRUM 1700 to 60070.

Need to write to us?

Office Address

Intrum UK Limited

The Omnibus Building

Lesbourne Road




How do I complain?

Make a complaint

If you wish to make a complaint you may use the above email contact form or alternatively send us details of your complaint by email to: compliance.uk@intrum.com or in writing addressed to:

Compliance Department, Intrum UK Limited, The Omnibus Building, Lesbourne Road, Reigate, Surrey, RH2 7JP

To help you provide all of the necessary information required to investigate your complaint we suggest that you complete the complaint form which can be found below.

For further information regarding the Financial Ombudsman Service, please click here.