Received a letter?

Received a letter?

Pay now
How do I pay now?

Pay now

Pay now

Login to your account to check your balance, calculate how much you can afford to repay and make payments online using the self-service portal.

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Check the status of your account
I want an overview of my account

Check the status of your account

Check the status of your account

Login to our self-service portal to check the status of your account.

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Ask our Virtual Assistant...
Need help answering a question?

Ask our Virtual Assistant...

Ask our Virtual Assistant...

Meet Intrum's Virtual Assistant. If you have a question but would rather not speak to us, why don't you ask our Virtual Assistant. Located in the bottom right hand corner of your screen, the Virtual Assistant can help you with your queries 24 hours a day, seven days a week so if our call centre is closed we can still help with any questions you may have.

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I believe I have already paid
I have a question about the debt

I believe I have already paid

I believe I have already paid

If you believe you have already paid the debt in question, there are several ways to go from here.

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I can't pay in full right now
What are my options?

I can't pay in full right now

I can't pay in full right now

We want to work with you to help you clear your debts. We will take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life. If you can’t afford to pay anything we won’t ask you to pay and we will help you get free money advice.

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I have a query
I have a query regarding the debt I owe

I have a query

I have a query

Please contact our customer service as soon as possible.

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I need free debt advice
What should I do?

I need free debt advice

I need free debt advice

We want to work with you to help you clear your debts. We will take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life. If you can’t afford to pay anything we won’t ask you to pay and we will help you get free money advice. If you are experiencing financial difficulties, there are free debt advice options available to you.

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Customers in vulnerable circumstances
Need support?

Customers in vulnerable circumstances

Customers in vulnerable circumstances

Intrum support our customers who find themselves in vulnerable or potentially vulnerable circumstances. Intrum have a dedicated Customer Care Team. If you find yourself in vulnerable circumstances we are here to support you.

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Download one of our forms
I need to provide you with further info

Download one of our forms

Download one of our forms

If you have been advised by a member of our team to provide us with a form, you will find it here.

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