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About Intrum
Helping companies prosper, by caring for their customers
Boosting your business

Helping companies prosper, by caring for their customers

Our Services

Grow and improve your business by taking advantage of the expertise and experience of Intrum, Europe’s leading Credit Management Services company. We offer both standalone and integrated services.

Debt Purchase

Intrum UK Limited is one of the UK’s most experienced and ethical debt purchase businesses. We focus on financial services debt, holding a place on all major financial services panels and buying from all major selling banks.

Debt Purchase

Intrum UK Limited is one of the UK’s most experienced and ethical debt purchase businesses. We focus on financial services debt, holding a place on all major financial services panels and buying from all major selling banks.

White Label Collections

Managing customers in arrears is a complex area that requires significant investment to ensure appropriate customer outcomes.

White Label Collections

Managing customers in arrears is a complex area that requires significant investment to ensure appropriate customer outcomes.

B2B / Commercial Collections

A successful business depends on predictable cash flow and strong customer relationships. When your customers fail to pay on time, Intrum can collect the debt, whilst protecting the customer relationship. With a history leading back to 1898, Intrum is the undisputed market leading credit management company, with an unrivalled track record in managing and monitoring the payment processes of each individual customer. Our solutions give us complete visibility of what your organisation is owed and the payment status, while our scoring techniques ensure we look after companies and individuals efficiently and effectively. You also have the security of knowing that Intrum can assist you if a legal debt collection is required.

B2B / Commercial Collections

A successful business depends on predictable cash flow and strong customer relationships. When your customers fail to pay on time, Intrum can collect the debt, whilst protecting the customer relationship. With a history leading back to 1898, Intrum is the undisputed market leading credit management company, with an unrivalled track record in managing and monitoring the payment processes of each individual customer. Our solutions give us complete visibility of what your organisation is owed and the payment status, while our scoring techniques ensure we look after companies and individuals efficiently and effectively. You also have the security of knowing that Intrum can assist you if a legal debt collection is required.

International Collections

Intrum has a multi-lingual debt portfolio servicing operation (International Service Line ‘ISL’).

International Collections

Intrum has a multi-lingual debt portfolio servicing operation (International Service Line ‘ISL’).

Call Fronting

Intrum UK has previously successfully utilised Contact Agents across various portfolios in order to substantially increase outbound capacity swiftly.

Call Fronting

Intrum UK has previously successfully utilised Contact Agents across various portfolios in order to substantially increase outbound capacity swiftly.

Public Sector Collections

Intrum UK Limited and Hammersmith & Fulham Council have joined forces to launch a revolutionary public-private joint venture, H&F Ethical Debt Collections.

Public Sector Collections

Intrum UK Limited and Hammersmith & Fulham Council have joined forces to launch a revolutionary public-private joint venture, H&F Ethical Debt Collections.

Latest news

Intrum cements top customer service rating

Intrum cements top customer service rating

Credit management firm Intrum UK has achieved gold rating in an independent customer experience assessment for the seventh consecutive year. Investor in Customers (IIC) has again given the business its highest gold standard for delivering ‘exceptional’ customer service. This makes Intrum the only business ever to achieve gold on first IIC assessment and maintain that top rating for seven consecutive years.

News 04.02.2021
Intrum achieves unparalleled Customer excellence rating

Intrum achieves unparalleled Customer excellence rating

Credit management firm achieves gold in independent customer experience assessment for an unprecedented sixth consecutive year.

News 30.09.2019
Intrum shortlisted in collections awards

Intrum shortlisted in collections awards

Credit management group Intrum has been shortlisted in four categories at the thirteenth annual Collections and Customer Service Awards. The firm has made the shortlist for the Best Conduct & Culture Award, Best Customer Service Provider and Best Vulnerable Customer Support Team. In addition, Intrum’s joint initiative to transform public sector collections has been shortlisted in the Best Public Sector Team of the Year category.

News 22.08.2019
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