Intrum prides itself upon providing excellent customer service. Should we fail to meet your expectations or you are dissatisfied with the service we provide, please tell us.
We are happy to accept your complaint by any medium, (telephone, letter, email, etc)
By Telephone – If we get it wrong then please call us and one of our managers will be happy to discuss what has caused you to complain and will try to resolve the problem for you. If they are unable to resolve the matter to your full satisfaction they will pass you to our complaints team.
To help you provide all of the necessary information required to investigate your complaint we suggest that you complete the complaint form which can be found below. Once completed this can be returned to us at one of the below:
By Email – You can email us at firstname.lastname@example.org
By Letter – Intrum UK Limited, The Omnibus Building, Lesbourne Road, Reigate, Surrey, RH2 7JP