COVID-19 

Ensuring the wellbeing of our employees and customers at this time remains our priority. We have been monitoring the official advice from Government and have taken steps to ensure our employees are able to work remotely to continue providing exceptional customer service... Read more

I need to provide you with further info

Download one of our forms

We have provided downloadable forms that may help you.
I need to provide a Standard Financial Statement

Download the Standard Financial Statement

If you have been advised by a member of our team to provide a Standard Financial Statement please download the form and return it to enq.uk@intrum.com

Contact us

Make a payment

Ways to Pay Form

Download our Ways to Pay form which explains how to set up a payment via any channel that is suitable for you.


Need to authorise someone to deal with your account on your behalf?

3rd Party Letter of Authorisation

To request a third party to act on your behalf, we first require written authorisation. Please complete the form and return to us at: PO Box 278, Reigate, Surrey, RH2 7WB. Alternatively please scan and email a signed copy of the form to enq.uk@intrum.com.


How do I complain?

Complaint Form

Intrum prides itself upon providing excellent customer service. Should we fail to meet your expectations or you are dissatisfied with the service we provide, please tell us.

We are happy to accept your complaint by any medium, (telephone, letter, email, etc)

By Telephone – If we get it wrong then please call us and one of our managers will be happy to discuss what has caused you to complain and will try to resolve the problem for you. If they are unable to resolve the matter to your full satisfaction they will pass you to our complaints team.

In Writing: 

To help you provide all of the necessary information required to investigate your complaint we suggest that you complete the complaint form which can be found below. Once completed this can be returned to us at one of the below:

By Email – You can email us at compliance.uk@intrum.com

By Letter – Intrum UK Limited, The Omnibus Building, Lesbourne Road, Reigate, Surrey, RH2 7JP

Contact

Form Download

If you can’t find the form you are looking for, please contact a member of our team who will be happy to assist you.