This is Intrum

Who we are and what we do

Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you to help you clear your debts. We will take your financial circumstances into account and set up an affordable payment plan that enables you to repay your debts and get on with your life.

Your privacy is our priority

Intrum respects the privacy of all data subjects we are in contact with; regardless of if we process the personal data on our own or on other parties’ behalf. It is important for us that everyone understands what personal data we process about you, why we do it and what your rights are. Therefore, we urge you to read through this Privacy Policy, which will give you more information on the processing of your personal data by Intrum.

Our values

At Intrum, we generate value for people, companies, shareholders and society as a whole. We are driven by our purpose of leading the way to a sound economy and we are guided by our four values, which describe who we are and how we behave in our day-to-day work.

Frequently asked questions

This is Intrum

Who is Intrum?

We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders.

When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.

Please contact us to talk this through with one of our customer service representatives.

Where did Intrum get my details?

Under the terms of your original agreement with the lender of credit, your personal data may be passed to a third party in the event that repayments are not made as agreed for the purposes of debt collection.

For more information please see our privacy policy.

Who regulates Intrum?

Intrum UK Limited is authorised and regulated by the Financial Conduct Authority (FCA). We adhere to the code of conduct of the Credit Services Association (CSA). Intrum UK Limited has permission to trade from the FCA.

I would like to get in touch with you

Please contact us and we will help you.

Why has my account been sold?

It is common for banks and other lenders to sell accounts to debt purchase companies. Your account will already have been through their debt collection process before coming to us. We have specialist teams who can help people with all kinds of financial problems, including issues arising from job loss or bereavement. Our sole focus is on agreeing a repayment plan or settlement you can afford. Please contact us and we can help.

LSB's Statement of Commitment and Borrower Responsibilities

Intrum UK is a member of the Lending Standards Board, which emphasises our commitment to deliver the highest standards of customer treatment.