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Ensuring the wellbeing of our employees and customers at this time remains our priority. We have been monitoring the official advice from Government and have taken steps to ensure our employees are able to work remotely to continue providing exceptional customer service... Read more

Help for vulnerable customers

If you find yourself in vulnerable circumstances, there are specialist organisations that can help.

At Intrum we are committed to helping vulnerable customers. Our Customer Care Team have received specialist training to give the best customer experience and support for those dealing with, for example mental or physical health issues. We will always treat customers with sensitivity, confidentiality and respect. 

Even if you are suffering from a short-term vulnerability or consider that your current circumstances may place you in a potentially vulnerable situation, our dedicated team may be able to help. 

You can contact the customer care team directly using your preferred contact method:

Telephone - 01737 235210

Email: customercare.uk@intrum.com 

Alternatively you can ask our Virtual Assistant located in the bottom right hand corner of your screen.

There are specialist organisations that can help, please see below for more information. 

If you contact any of the below organisations and find they are able to assist you, please let us know as this will allow us to provide you some time to work out a plan best suited to your individual circumstances.​

Alcoholics Anonymous

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. If you would like to to speak to someone, please phone 0845 769 7555 (24-hour helpline) or email them at help@aamail.org

Alternatively click here to visit their website.

Cruse Bereavement Care

Cruse Bereavement Care are a not-for-profit organisation designed to provide people who have recently lost a loved one with information and support on grief and their legal duties following a death. If you would like to speak to someone, please phone 0844 477 9400 (Mon-Fri, 9am-5pm). 

Alternatively click here to visit their website.  

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

Click here to visit their website for more information. 

Narcotics Anonymous

The NA Helpline is a point of contact for people needing support and advice about the nature of drug addiction. If you would like to to speak to someone, please phone 0300 999 1212 (10am until midnight). 

Alternatively click here to visit their website. 

Refuge

Refuge supports women and children who experience all forms of violence and abuse. If you would like to to speak to someone, please phone 0808 2000 247 (24-hour phone line).

Alternatively click here to visit their website.

Samaritans 

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. If you would like to to speak to someone, please phone 126 113 (24-hour phone line) or you can email them at jo@samaritans.org

Alternatively click here to visit their website.

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