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What is a payment plan?

There are several options available to you, one of which is setting up a payment plan with us. You pay back the debt in monthly instalments based on an amount we have agreed with you using our Standard Financial Statement.

A payment plan is an affordable plan for settling your debt. We use the industry recognised 'Standard Financial Statement' (SFS) to determine how much you can afford to repay based on your income and outgoings.

Within the payment plan you promise to pay back a certain amount each month to cover the outstanding debt.

If you prefer to do this online, you can set up an arrangement using the self-service portal. You will have access to our online Income & Expenditure form so you can work out how much you can afford to repay.

All you need is your customer reference number which you can find on our letter.