Who we are and what we do

Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us.

We want to work with you to help you clear your debts. We will take your financial circumstances into account and set up an affordable payment plan that enables you to repay your debts and get on with your life.

Intrum UK adheres to the Standards of Lending Practice (SLP). Please click here for further information.

We are committed to helping vulnerable customers. Our Customer Care Team has received specialist training to provide the best customer experience for those dealing with mental or physical health issues. We will always treat customers with sensitivity and confidentiality.

To validate our customer approach, Intrum UK has secured Investor in Customers Gold accreditation for the ninth consecutive year, reinforcing our commitment to delivering the highest standards of customer service.

We have also won a string of compliance awards and contribute to training across the industry to ensure people in debt are able to pay what they can afford as easily as possible. Read our Customer Charter to see our promises to you.

If you would like to speak to one of our customer service representatives, please call 01737 237370. If you prefer to manage your account online, you can click here to access our self-service portal. There are also other ways to get in contact.

If you are experiencing financial difficulties, there are free debt advice options available to you. Click here for a list of independent organisations.

Intrum UK is authorised and regulated by the Financial Conduct Authority. More information, including details of how to make a complaint, can be found in our Frequently Asked Questions located at the bottom of our home page.