Intrum's Frequently Asked Questions


Intrum FAQs

Why have I been contacted...

Who is Intrum?

Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor, or we are collecting the debt on behalf of your original creditor and the balance is now owed to us.

Please contact us if you would like to understand more about who we are and what we do.

Frequently asked questions

I would like to pay

How do I pay my debt?

There are a number of ways that you can pay, please click here for a list options. 

How much do I owe?

We have sent you a letter explaining that we are either collecting your debt on behalf of one of our clients or on behalf of ourselves. This letter shows the amount we believe is owed. If you have any questions about this, please contact us.

Alternatively, log into the self-service portal to check your account.


What happens when I pay Intrum the amount requested?

When you are making payments towards the outstanding debt we update the companies that keep this information (Credit Reference Agencies) to ensure your file reflects this. Once your debt is cleared the account will be marked as satisfied or partially satisfied depending on how you settled it.

We use the following registered Credit Reference Agencies:

TransUnion UK (formerly CallCredit)

How much will I have to pay?

We will agree a plan that is realistic, affordable and reflects your current financial circumstances. Our customer service representatives are trained to go through your finances with you to work out an affordable payment plan. Please call us on 01737 237370 or you can login to our self-service portal where you can check your balance, calculate how much you can afford to repay and make payments online . 

What if I lose my job or I am unwell or someone dies and I cannot pay?

We have a specialist support team to help you. Please call us on 01737 237370 to talk to one of our customer service representatives or contact us another way.

Frequently asked questions

How to use the Intrum self-service portal

How do I login to the portal?

Please click here to access the self-service portal.

How do I pay?

Check your balance, calculate how much you can afford to repay and make payments online using our self-service portal.