Our values

At Intrum, we do our best to provide value for people, companies, shareholders and society as a whole.


Our business is about people and helping both consumers and businesses better their financial wellbeing. We strive to always treat people with dignity and respect – both our end-customers and our clients, as well as our colleagues. This enables us to provide more value, to find deeper meaning in the work we do and ultimately to achieve our shared mission of helping companies prosper by caring for their customers.


Ethics is at the heart of everything we do, so we choose to go beyond compliance. We are role models within our industry and strive to set new standards and change the way people perceive credit management. This means being a driver of fair treatment for all customers and working with clients and partners that share our values. To achieve this, we hold ourselves to the highest standards of fair and honest practice in everything we do.


Being a people-centric business, one of our greatest strengths is the enthusiasm and engagement of all our employees. Through an everyday commitment to being a little better today than we were yesterday, we bring out the best in each other. We grow as individuals and teams to shape the future of our company, bringing greater value to you as a customer as well as our clients and society at large.


Our dedicated people go to work every day with one goal, to solve issues for our customers and clients. At the end of the day, that’s what matters the most. Through innovative thinking and action, we exceed expectations and take on the role of leaders in our industry.