Award-Winning Debt Servicing & Credit Management Collaboration: Intrum & Tesco Bank
Intrum, Europe’s leading provider of credit management and business process outsourcing services, has been recognised with the CSA Best Collaboration Award for its impactful partnership with Tesco Bank. This achievement highlights Intrum’s leadership in ethical debt servicing, strategic debt purchase, and customer-focused BPO solutions. Together, the two organisations have delivered measurable improvements in operational efficiency, customer engagement, and financial outcomes—setting a benchmark for collaboration in the credit management industry.
Intrum, Europe’s leading provider of credit management and business process outsourcing (BPO) services, won the prestigious Best Collaboration Award at the 2025 CSA Awards, in partnership with Tesco Bank.
Hosted by the Credit Services Association (CSA), the Best Collaboration Award celebrates outstanding partnerships that demonstrate innovation, teamwork, and measurable impact.
This recognition places Intrum among the top performers in the debt servicing and debt purchase industry, reinforcing its reputation as a trusted BPO partner for financial services firms.
Why Collaboration Matters in Financial Services
In today’s complex financial landscape, collaboration is more than a buzzword—it’s a strategic imperative. Financial institutions face increasing pressure to deliver ethical, efficient, and customer-centric solutions. By partnering with Intrum, firms gain access to deep expertise in credit management, advanced digital capabilities, and a proven track record of delivering results.
The Tesco Bank–Intrum partnership exemplifies this. Together, the teams have:
These outcomes are not just numbers—they represent real improvements in customer experience, operational efficiency, and financial performance.
Gavin Flynn, Intrum UK Managing Director said:
“Winning the CSA Best Collaboration Award is more than an accolade—it’s a testament to Intrum’s leadership in collaborative BPO. It highlights the company’s ability to co-create solutions that drive value for clients and deliver fair outcomes for customers”.
Intrum’s approach combines:
This recognition positions Intrum as a top-tier partner for financial institutions seeking scalable, ethical, and high-impact business process outsourcing and credit management solutions.
Looking Ahead
As the financial services industry continues to evolve, Intrum remains committed to innovation, collaboration, and excellence. Awards like the CSA Best Collaboration not only validate past success—they signal future readiness.
For clients and investors, this is a clear message: partnering with Intrum means partnering with the best.
