Outsourcing in Collections Conference 2024

Outsourcing in Collections Conference 2024

Adapting to a changing world

AI is revolutionising the Credit and Collections industry, and Intrum is at the forefront of this change. By harnessing the power of AI, we can streamline processes, improve customer engagement, and achieve positive outcomes for everyone involved in line with our strong ethical best practices and regulatory requirements.

Our third annual conference will focus on the shifting landscape of AI and tech innovation - “AI’s Place in a Human World”. We will facilitate debate and discussion around the most important and controversial topics of future innovation in collections.

The conference will demonstrate thought leadership from Intrum surrounding different aspects of technology in outsourced collections, as well as providing an opportunity to share best practice, network with peers and gain insight into the experiences and learnings of others.

The agenda has been carefully designed to incorporate a range of speakers. They will explore thought-provoking ideologies around technology and its place in outsourcing through the lens of the lender, the consumer, the regulator and the workforce.

Jim Appleby, Managing Director Intrum UK

Jim Appleby, Managing Director Intrum UK

“In this era of rapid change, the world of debt collection is undergoing a remarkable transformation – Intrum is leading the way. As we move into 2024 and beyond, we will continue our journey to becoming a technology business which provides outsourcing solutions to the financial services sector, with a particular focus on banking and motor finance. Intrum is a leading Credit Management player in Europe, with a pedigree in providing tech-first solutions and white labelling solutions to the UK’s financial services sector. We aim to strengthen this position by maintaining our market leading reputation in customer service, while continuing to expand our client base.”


Date & Location

Thursday 28 November 2024

Voco Manchester
59 Portland St,
Manchester
M1 3HP

Agenda (Subject to Change)

  • 09.15: Registration and breakfast
  • 10:00 - 17:15: Conference event (see below).
    • Keynote from Andres Rubio, President and CEO Intrum.
    • Anna Zabrodzka-Averianov: Macroeconomic trends & impact of AI, Intrum ECPR.
    • A Lenders Perspective | Making AI commercially viable.
    • Keynote | Tech/AI and the agent/collector - The human touch - how AI can benefit the workforce.
    • Tech and AI Capability Demo sessions and supplier stands.
    • Regulatory Panel Discussion | Keeping pace with technological change.
    • Panel Discussion | Driving positive customer outcomes through the use of AI.
  • 17:15: Drinks reception, canapes, and networking.

 


Are you a client or creditor looking to join us at this year’s conference?


What can you expect to see?

The overarching theme for this year’s conference is technology, AI, its place in the credit and collections space and how rapid development and implementation affects various stakeholders. To facilitate this, we will break our day into focussed sessions where experts engage with our audience on these issues and how they affect lenders, customers, regulation and workforce management.

  • Making AI commercially viable
  • Driving positive customer outcomes through the use of AI
  • Tech advancements and regulatory pace – how does one keep up with the other?
  • Tech/AI and the agent/collector
  • Implemented AI in the collection's environment
  • The commercial benefits of adopting AI in collections
  • The challenges of fast paced technological change in collections
  • Balancing in-house innovation with outsourcing
  • Efficiency vs the consumer experience
  • Can AI can be trusted to make ethical decisions in line with regulatory requirements and consumer rights?

 

Guest speakers, suppliers and partners will be announced soon…


Individual testimonials

Hear from some of last year’s event participants


 

 

Contact person

Get in touch with us

Scott Forster

Head of Brand & Communications

+44 (0) 7716227537

ext-scott.forster@intrum.com