Sustainability is at the heart of Intrum’s business. We promote sustainability for people, companies and society.
Intrum’s sustainability efforts are rooted in our purpose: to lead the way to a sound economy. We do this by helping individuals get out of debt, providing advice and support on financial issues, and helping companies get paid for the goods and services that they sold. Our employees are part of our bigger cause and play an important role for the financial ecosystem every day.
As the leading player in credit management, we are in touch with hundreds of thousands of people in debt on a daily basis. It is our duty to treat all ethically and with empathy and respect, setting the standard for our industry.
Credit management is a strategic part of the customer journey. Our ethical treatment means your customers are in safe hands.
Digital and In-person Solutions
Technology and data driven: a client-oriented company which is simple, scalable, digital and organically growing.
Ensuring our clients get paid and their customers have healthy finances so both can participate fully in society.
Treating Customers Fairly
We have defined 10 principles for ethical and sound debt collection practices which can form the basis of a future industry standard to enable that all customers are treated fairly and ethically, regardless if there is strong consumer protection law in place or not.
Ethical collections – caring for customers
As a global business, Intrum understands the impact our work has on people and society. For us, ethical collections practices are essential, helping our clients, their customers and our people thrive.
It is important to identify customers in vulnerable circumstances and ensure they receive the right treatment, reflective of their situation. At Intrum, we are aware that mental and physical health problems can affect customers in different ways.