Intrum UK appoints new Managing Director during time of growth and transformation

Intrum UK, part of the Intrum Group, Europe’s leading credit management firm, is pleased to announce the appointment of Jim Appleby as Managing Director.

Jim Appleby, Managing Director UK
Jim Appleby, Managing Director UK

Jim Appleby’s predecessor, Eddie Nott, who has led the business through 10 years of successful growth, has joined the Intrum Board as Non-Exec Director.

Jim Appleby joined the Intrum UK Leadership Team following Intrum’s successful purchase of Arrow Global’s UK servicing platforms, Capquest Debt Recovery Limited and Mars UK Capital Finance Limited in Q3 2023, where he was the CEO of Arrow Global UK. Here he led the business for three years, ultimately leading the transaction to transfer the UK assets and operating platform to Intrum UK.

Prior to joining Intrum, Jim has over 26 Years of Unsecured Lending Experience, with time spent as COO of a UK Challenger Bank (£2bn receivables / 2m Customers) where he led all Operational and Digital services including Collections, Recoveries and Asset Sale. Prior to that Jim worked for Barclays Bank joining via their Graduate Programme. Jim is a Non-Executive Director for the Credit Services Association.

Andres Rubio, Intrum Group CEO and President, said:

“I’m pleased to have Jim Appleby taking on the role as Managing Director of Intrum UK, a prioritised franchise market for Intrum Group. We are going through an exciting time of transformation and growth, and in line with our ambition to become the leading servicer in the UK, with some of the most respected names in the UK banking and credit provider sector. Jim’s strong track record of building high-performing teams within the UK Credit Management and Outsourcing sector will be of great value as we look to grow our business in the years ahead.”

Jim Appleby, Managing Director Intrum UK, said:

“I’m very happy to step in to 2024 within the UKs Managing Director role, and ready for the opportunity to lead a transformational year for the business and our clients. We’ve ambition plans to further grow our market share in the UK, so that we can continue to lead the way to a sound economy for more customers and communities. Our dedication to customer-centric solutions through the use of Digital-first technology is what sets us apart from our competitors, so I really looking forward to leading Intrum UK towards its goals.”



Intrum UK

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe. In 2022, revenues amounted to SEK 19.5 billion. Intrum is headquartered in Stockholm, Sweden and publicly listed on the Nasdaq Stockholm exchange. For further information, please visit

Contact person

For further information, please contact:

Ian Davies

Client & Sales Director

+44 (0) 7960 580 747