European Consumer Payment Report 2020 special edition white paper

In light of the Covid-19 crisis, Intrum has published a special edition white paper based on data from 4,800 consumers in 24 European countries.

The survey was conducted in May 2020 and the sample quotas were set on age and gender to ensure the fallout of respondents was nationally representative based on census data from each market.

The survey is in addition to Intrum’s annual European Consumer Payment Report, which gathers data from around 24,000 consumers in 24 European countries to gain insights into their everyday lives, including spending and their ability to manage their household finances on a monthly basis.

Intrum speaks to 250 000 indebted consumers around Europe every day.