1st Credit continues winning streak for customer approach

UK debt purchaser 1st Credit last night won two awards for its approach to customer service and compliance at the annual Collections & Customer Service Awards.

The company repeated its success in the ‘Best Conduct and Compliance Culture’ and ‘Best Customer Service’ categories at the Manchester event, winning both for the second year running. It is the seventh time the company has won the industry’s compliance award.

The independently-judged scheme is the eleventh annual collections award event run by publication Credit Strategy. It recognises and rewards industry excellence in conduct and compliance, particularly when it comes to the treatment of vulnerable customers.

1st Credit is part of global credit management group Intrum. The company focuses heavily on improving the customer experience. This year, 93% of customers rated their overall experience as 8+/10 in customer surveys.

UK Managing Director Eddie Nott said he was thrilled that the company’s efforts to enhance customer experiences have been recognised.

“We see excellent customer service as the core of our business and we aim to deliver an experience that defies expectations of debt collection,” he said.

“Independent assessments, such as our high net promoter score, ISO standard for working with vulnerable customers and awards such as these, are important measures of progress. In the next year we will be introducing further initiatives to support customers to take control of their finances and free themselves from the worry of debt.”

He added: “The team at 1st Credit is delighted to receive these awards and will continue to work hard to enhance our trademark ethical approach.”