Intrum makes Women in Credit shortlist
Head of Client Services recognised for joint venture role
Intrum’s UK Head of Client Services has been shortlisted for the inaugural Women in Credit Awards.
The Awards are run by independent publication Credit Strategy as part of Credit Week and take place on 15 March in London. They were launched to empower, connect, support and uncover achievements amongst women in the profession.
Charmaine Bonnaire has been shortlisted for the Transformation of the Year Award for her part in forming a joint venture partnership that aims to revolutionise public sector collections.
Charmaine played a pivotal role in securing the joint venture contract between Intrum and Hammersmith & Fulham Council. After the tender was awarded, she managed the complexities of implementation. The design of these services is integral to the transformation programme and will have a long-term impact on the way local authorities deal with debt and their residents.
Following the UK business’s acquisition by global credit management group Intrum, Charmaine has also used her in-depth knowledge of debt purchase and contingent collections to lead the integration in the areas of operational development and market engagement.
Charmaine was nominated by Charles Holland, director of Charles Holland Consulting, who described her as “an inspirational leader of a market-leading client services function”.
He added: “She works in partnership with internal and external stakeholders to drive continuous improvement and an enhanced customer experience, including developing a leading bespoke query management system.”
Intrum UK Managing Director Eddie Nott said: “We are delighted to see Charmaine’s hard work and dedication being recognised by the Women in Credit Awards. She has been instrumental in Intrum’s success in partnering with Hammersmith & Fulham to change the way local authorities deal with people in debt.”