Defining industry standards

Articles

Collections and Customer Service – a Whitepaper

Considering the benefits of an outsource model for collections? Intrum’s white paper on collections and customer service takes a look at the current collections environment, consumer sentiment and the key factors to consider when selecting a collections partner. From AI developments to outsourcing strategy and transition, download a copy for an in-depth view of the issue.

Guidelines

Recovering SME loans – the best approach

Recent years have seen a huge increase in lending to small and medium-sized enterprises (SMEs), with governments and banks offering additional loans during the pandemic. Banks now face the challenge of recovering the money.

How-to

Guidelines

How a debt collection case proceeds at Intrum

If your customer does not pay after a payment reminder, it may be time to take the next step - debt collection. The sooner you start the debt collection process, the more likely you are to get your money back.

Guidelines

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