Call Fronting
Through our call fronting service, we can offer clients access to dialling technology and the capacity to become increasingly proactive in the management of their customers' arrears.
Our contact agents have the capability and cross-function knowledge to swiftly support client portfolios to substantially increase outbound capacity. Agents log into outbound dialer campaigns where, upon contact, they will conduct data protection checks and, once a right party contact is established, transfer the call to a customer service representative or the client.
Leverage sophisticated dialing technology
Engage with more customers
Significant increase in outbound activities
Reduce roll rates
Multiskilled
Our contact agents are skilled and equipped to support a range of call-fronting requests, which is underpinned by effective customer engagement and validation checks to qualify the call.
Risk Management
Call fronting enables collections teams to be priority-engaged in more pressing higher-value debt that invariably yields the highest financial risk to a client's business.
Implementation
Call fronting campaigns can be created swiftly, as the data required is limited and the file exchange process is relatively simple to implement. This help to ensure a seamless customer journey.
FAQs - Call Fronting | Intrum UK
Call fronting provides a front of house telephony service for Intrum clients. Our call fronting agents sit on outbound dialler campaigns; they conduct data protection checks and, once a right party connect (RPC) is established, they transfer the call to a customer service representative or the client.
For more information on our call fronting service, please contact us.
Call fronting campaigns can be quick to set-up as limited data is required and the file exchange process is relatively simple to implement.
Our call fronting service uses sophisticated dialling technology. It can provide a significant increase in outbound activities so you can engage with more customers. It can also reduce the roll rates.
Having conducted numerous campaigns, the typical drop rate (customers who disconnect during transfer) is relatively low at c. 5%.
For more information on our call fronting service, please contact us.
Our call fronting service enables clients that are experiencing capacity challenges to improve the efficiency of their existing resource. It ensures that skilled resource is only utilised where a right party connect (RPC) is identified.
Intrum invests heavily in the training and tools needed to ensure your customers have a positive experience. Our expertise in dealing with customers in debt means we have the skills to sensitively and firmly establish financial circumstances. We work with your customers to find solutions that are sustainable and ensure clients are paid for their goods and services. We place great importance in treating customers fairly, while continuing to uphold our clients' brand reputation.
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