DCA Collections Service

At Intrum we work with your customers to find an affordable repayment plan that suits their current circumstances.

Intrum UK offers DCA services to a range of organisations including banks, credit card providers, energy companies, telcos and other organisations.

Leading the way in credit management, our sophisticated collections solutions are developed to optimise engagement and maximise results whilst ensuring right customer outcomes are reached every time.

To discuss our services in more detail feel free to contact us


As an FCA regulated credit management company, we strive to be at the forefront of our industry in driving a culture of continuous improvement. We undertake 97% of our collections in-house, using our state of the art proprietary collection system that enables us to swiftly implement new initiatives and accommodate change on demand.

With the best systems, people and technology we will work in partnership with you to deliver a debt collection solution that meets your needs. By sharing our expertise, you’re able to focus on core business activities whilst knowing Intrum will protect your brand and maintain strong, lasting relationships with your customers.

Our DCA service offers tailored solutions designed to meet your requirements, allowing you to benefit from established experience in recoveries and continuous investment in the latest collections technology, all provided by an award winning customer service provider.

Intrum UK has won a string of awards over the years for our customer centric and ethical approach including multiple awards for conduct & compliance and customer service at the Credit Strategy Collections & Customer Service Awards. In addition to this Intrum have achieved Investors in People GOLD and Investors in Customers GOLD for the last seven consecutive years with the highest industry customer NPS of +59.









Contact person

Phil Hickson

Head of Business Development

+44 (0) 7776 513 535

phil.hickson@intrum.com