We focus on financial services debt, holding a place on all major financial services panels and buying from all major selling banks. We have also increased our forward flow business.
Intrum has won a string of awards for its customer approach, including a Customer Experience Award, plus Best Conduct and Compliance Culture and Best Customer Service awards at the 2017 independent Credit Strategy Collections & Customer Service Awards – the seventh time it has won the industry’s compliance award. Intrum is a registered firm of the Lending Standards Board and is the first business of its kind to achieve an ISO standard for dealing with vulnerability.
It is the only debt purchase company to have achieved the maximum rating in the independent Investor in Customers (IIC) assessment for four consecutive years as well as being awarded the Investors in People Gold accreditation in 2017.
Our clients’ trust is built on this track record. Treating customers sympathetically and fairly is an integral aspect of our business, resulting in low payment break rates and an 85% customer satisfaction score. We undertake 97% of our collections in-house, using leading trace and litigation capabilities as well as our state-of-the-art technology system CreditSolve®.
Our accuracy rate in predicting collections has been in excess of 99% over the last four years and we have strong analytical capabilities. Our dynamic account strategy shows a clear link between activity and collections, using intelligent account prioritisation.