Gemma - Quality Assurance Officer

“Intrum is a great company to work for, providing a positive company culture, encouraging you to further your knowledge, skills and progress within the business. There is a genuine spirit of teamwork and shared values. Intrum support you in your personal development”.

A friend referred me to Intrum as part of the ‘recommend a friend scheme’. I am very pleased she did and this is testament to the fact I am still here 6 years on!

I began my career at Intrum in 2015 in the collections department. Keen to expand my knowledge in another area of the business, I joined the Legal team in 2017.

At the beginning of this year, I became a Quality Assurance Officer. This move has given me greater exposure to the business. I review employees calls and correspondence to make sure we are giving the right outcome to our customers, whilst providing support and guidance to our Customer Support Representatives.

A friend referred me to Intrum as part of the 'recommend a friend' scheme.

Intrum is great company to work for, providing a positive company culture, encouraging you to further your knowledge, skills and progress within the business. There is a genuine spirit of teamwork and shared values. Intrum support you in your personal development.