Intrum UK retains Gold Investors in People accreditation
Investors in People has again awarded credit management group Intrum UK gold accreditation, demonstrating the firm’s commitment to high performance through good people management.
In a year of change driven by the COVID-19 Pandemic, Intrum UK has responded successfully to changing ways of working, operating remotely while undergoing significant growth in the credit management and business process outsourcing (BPO) sector.
Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.
Paul Cook, Investors in People Practitioner, said: “This was a particularly positive visit, which reaffirmed that Intrum UK is a business driven by its values and ethical approach. That staff engagement and customer scores have remained at very high levels is testament to Intrum’s flexibility, adaptability and willingness to engage with its people and customers alike.”
Commenting on the award, Chris Collins, HR and Customer Experience Director, said: “I am delighted that Intrum have improved upon our first assessment in 2017. The success of any organisation begins and ends with people and we go to great lengths to ensure that we create an environment for employees to grow and flourish.”
Eddie Nott, Intrum’s UK Managing Director, added: “We are delighted that IIP has confirmed our gold standard, three years on from our last assessment. The team has worked tirelessly through unprecedented times and this accreditation is testament to the value we place on our people and the experience they provide for our customers.”
For more information on Investors in People visit www.investorsinpeople.com
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In the UK Intrum has achieved top Investor in Customers (IIC) ratings for seven consecutive years and has won a string of awards for its ethical approach. Intrum UK is a registered firm of the Lending Standards Board and the first business of its kind to achieve an ISO standard for dealing with vulnerability.
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe. In 2019, revenues amounted to SEK 16.0 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange. For further information, please visit www.intrum.com.