Sustainability at the heart of our business

Intrum UK partners with Marie Curie to deliver on their charitable aspirations

Intrum’s UK operation is proud to announce Marie Curie as it’s Charity Partner for 2025.

Sustainability

What is Good Debt Collection Practice?

Good debt collection practice requires providers to adhere to the legal standards set by the markets in which they operate. At Intrum, we believe an ethical approach is the only right way to operate.

Sustainability

Customer experience

Ethical collections – caring for customers

As a global business, Intrum understands the impact our work has on people and society. For us, ethical collections practices are essential, helping our clients, their customers and our people thrive.

Sustainability

Customer experience

Treating Customers Fairly

We have defined 10 principles for ethical and sound debt collection practices which can form the basis of a future industry standard to enable that all customers are treated fairly and ethically, regardless if there is strong consumer protection law in place or not.

Sustainability

Christmas at risk as UK consumers spend beyond their means

More than a fifth of UK consumers (22 per cent) worry that they may have to skip a low-priority bill over the next 12 months

Sustainability

How-to

Financial outlook

Beyond legislation – more than compliance

Compliance and ethical customer treatment are the cornerstones of Intrum’s collections approach. We invest significantly in technology, processes and people to ensure the best outcomes for customers and clients.

Legislation

Sustainability

Customer experience

Customer vulnerability

It is important to identify customers in vulnerable circumstances and ensure they receive the right treatment, reflective of their situation. At Intrum, we are aware that mental and physical health problems can affect customers in different ways.

Sustainability

Customer experience

Code of Conduct

Intrum’s Code of Conduct provides the framework that governs all employees and business practices involving Intrum and our subsidiaries.

Sustainability

Sustainability at the heart of our business

Articles

Intrum UK partners with Marie Curie to deliver on their charitable aspirations

What is Good Debt Collection Practice?

Ethical collections – caring for customers

Treating Customers Fairly

Christmas at risk as UK consumers spend beyond their means

Beyond legislation – more than compliance

Customer vulnerability

Code of Conduct

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