What is Good Debt Collection Practice?
Good debt collection practice requires providers to adhere to the legal standards set by the markets in which they operate. At Intrum, we believe an ethical approach is the only right way to operate.
Ethical collections – caring for customers
As a global business, Intrum understands the impact our work has on people and society. For us, ethical collections practices are essential, helping our clients, their customers and our people thrive.
Treating Customers Fairly
We have defined 10 principles for ethical and sound debt collection practices which can form the basis of a future industry standard to enable that all customers are treated fairly and ethically, regardless if there is strong consumer protection law in place or not.
Christmas at risk as UK consumers spend beyond their means
More than a fifth of UK consumers (22 per cent) worry that they may have to skip a low-priority bill over the next 12 months
Beyond legislation – more than compliance
Compliance and ethical customer treatment are the cornerstones of Intrum’s collections approach. We invest significantly in technology, processes and people to ensure the best outcomes for customers and clients.
It is important to identify customers in vulnerable circumstances and ensure they receive the right treatment, reflective of their situation. At Intrum, we are aware that mental and physical health problems can affect customers in different ways.