Investor in Customers

Investor in Customers: Delivering exceptional customer experience every time

“In a highly sensitive market like debt collection you have to be open and honest and gain the respect of the people you are trying to help. In doing so in a calm and professional way it is possible to deliver an exceptional customer experience every time – whilst continuing to look for improvements every year. There is no doubt that Intrum (formerly 1st Credit) is fully deserving of our highest award as their scores at all levels were truly remarkable.”

Neil Craig, Managing Director – Investor In Customers