Considering the benefits of an outsource model for collections? Intrum’s white paper on collections and customer service takes a look at the current collections environment, consumer sentiment and the key factors to consider when selecting a collections partner. From AI developments to outsourcing strategy and transition, download a copy for an in-depth view of the issue.
Continuing to assess and improve Intrum’s approach to Consumer Duty is an essential aspect of our business. As we move into Q3 of 2025, what stage have we reached, and where are we heading?
Changing times mean changing ways of taking on credit and consumers are now used to subscription payment models for all kinds of services, from TV streaming to gym membership and food subscription boxes.
Women are suffering most in the financial squeeze, according to the latest figures from credit management group Intrum.
Nearly 4 in 5 (79%) either break even or overspend each month
More than a fifth of UK consumers (22 per cent) worry that they may have to skip a low-priority bill over the next 12 months
More than a quarter (26%) of UK consumers are spending more than they earn each month, according to early findings from the 2023 European Consumer Payment Report, conducted by credit management services provider Intrum.
More than six in 10 UK businesses have shifted their focus from growth towards cost cutting, in response to rising inflation and interest rates, according to Intrum's 2023 European Payment Report (EPR).
Intrum’s 2022 European Consumer Payment Report paints a gloomy picture of consumers’ financial wellbeing and economic outlook. With rapidly increasing costs of living, consumers are cutting back on sustainable goods and services to manage their household finances.
Surging inflation has created a wave of financial anxiety as households struggle to meet their commitments. Intrum’s annual European Consumer Payment Report (ECPR), a survey of 24,000 consumers across Europe, shows that eight in 10 UK respondents are worried about rising grocery and energy prices.
Intrum’s annual European Payment Report (EPR)*, a survey of 11,000 companies across 29 European countries, shows that businesses are expecting late payments to grow significantly in the coming months, following the rising inflation and interest rates. UK businesses are even less likely than their European peers to make growth a priority.
Businesses are paying their suppliers even later, despite admitting that they have a responsibility to smaller firms, according to early findings from the 2022 European Payment Report.
Considering the benefits of an outsource model for collections? Intrum’s white paper on collections and custom…
Collections professionals need to act early to prevent large volumes of stage two loans becoming impaired, Int…
Faced with continuously high inflation and rising borrowing costs, three quarters of UK consumers are breaking…
Outsourcing should not be seen as a cheap option and can elevate the customer experience if done properly, Clo…
The UK is currently the toughest collections environment in Europe but there is much that businesses can do to…
Although households with families are more likely to take on debt to pay for food and presents than the averag…
Changing times mean changing ways of taking on credit and consumers are now used to subscription payment model…
Compliance and ethical customer treatment are the cornerstones of Intrum’s collections approach. We invest significantly in technology, processes and people to ensure the best outcomes for customers and clients.
Good debt collection practice requires providers to adhere to the legal standards set by the markets in which they operate. At Intrum, we believe an ethical approach is the only right way to operate.
Instead of struggling with late payment, choose a debt collection and credit management specialist to ensure prompt payment and excellent customer service.
A rich diversity of languages is one of the ways Intrum’s global presence creates a positive customer experience. We believe coupling the strength of an international business with local knowledge and expertise is the best way to ensure clients and their customers are looked after.
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