Pandemic forces UK firms to crack down on late payment
Today, Intrum launches the sixth UK edition of the European Payment Report 2021*. With nearly half of the surveyed companies saying they are lucky to have survived 2020, many have taken the opportunity to tighten payment terms and focus on liquidity. However, most businesses admit that they rarely think about the impact of their own late payments on small firms.
Intrum UK retains Gold Investors in People accreditation
Investors in People has again awarded credit management group Intrum UK gold accreditation, demonstrating the firm’s commitment to high performance through good people management.
Bounce back challenge awaits collections
Recovery of the first defaulted Covid business loan accounts starts in May, with volumes and fraud levels an unknown quantity, says Intrum UK MD Eddie Nott. The collections industry needs to prepare for an influx of demand from lenders seeking the repayment of Covid small business loans.
Intrum cements top customer service rating
Credit management firm Intrum UK has achieved gold rating in an independent customer experience assessment for the seventh consecutive year. Investor in Customers (IIC) has again given the business its highest gold standard for delivering ‘exceptional’ customer service. This makes Intrum the only business ever to achieve gold on first IIC assessment and maintain that top rating for seven consecutive years.
Intrum achieves unparalleled Customer excellence rating
Credit management firm achieves gold in independent customer experience assessment for an unprecedented sixth consecutive year.
Intrum shortlisted in collections awards
Credit management group Intrum has been shortlisted in four categories at the thirteenth annual Collections and Customer Service Awards. The firm has made the shortlist for the Best Conduct & Culture Award, Best Customer Service Provider and Best Vulnerable Customer Support Team. In addition, Intrum’s joint initiative to transform public sector collections has been shortlisted in the Best Public Sector Team of the Year category.
Oxygen Finance partners with Intrum to offer innovative collection services for local government
Award-winning early payment programme provider, Oxygen Finance is partnering with Intrum, Europe’s leading credit management services company to develop a modular payment and credit management solution for local government.
New signs of economic downturn - British businesses offering longer payment terms
Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from pan-European credit management firm Intrum.