Recovery of the first defaulted Covid business loan accounts starts in May, with volumes and fraud levels an unknown quantity, says Intrum UK MD Eddie Nott. The collections industry needs to prepare for an influx of demand from lenders seeking the repayment of Covid small business loans.
Credit management firm Intrum UK has achieved gold rating in an independent customer experience assessment for the seventh consecutive year. Investor in Customers (IIC) has again given the business its highest gold standard for delivering ‘exceptional’ customer service. This makes Intrum the only business ever to achieve gold on first IIC assessment and maintain that top rating for seven consecutive years.
Credit management firm achieves gold in independent customer experience assessment for an unprecedented sixth consecutive year.
Credit management group Intrum has been shortlisted in four categories at the thirteenth annual Collections and Customer Service Awards. The firm has made the shortlist for the Best Conduct & Culture Award, Best Customer Service Provider and Best Vulnerable Customer Support Team. In addition, Intrum’s joint initiative to transform public sector collections has been shortlisted in the Best Public Sector Team of the Year category.
Award-winning early payment programme provider, Oxygen Finance is partnering with Intrum, Europe’s leading credit management services company to develop a modular payment and credit management solution for local government.
Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from pan-European credit management firm Intrum.
UK business recognised at independent Credit Awards
UK business recognised for collections excellence
Collections teams must balance structure and empathy when training agents to identify and support customers with vulnerabilities.
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