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‹ Ethical collections – caring for customers

Supporting your customers all the way

Tag Overview - Customer experience

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What is Good Debt Collection Practice?

Good debt collection practice requires providers to adhere to the legal standards set by the markets in which they operate. At Intrum, we believe an ethical approach is the only right way to operate.

Sustainability
Customer experience

Ethical collections – caring for customers

As a global business, Intrum understands the impact our work has on people and society. For us, ethical collections practices are essential, helping our clients, their customers and our people thrive.

Sustainability
Customer experience

Why choose Intrum as your debt collection partner?

Looking for a trusted partner to help with late payment and debt collection? Here are some of the benefits of working with Intrum.

Customer experience
Global solutions

Beyond legislation – more than compliance

Compliance and ethical customer treatment are the cornerstones of Intrum’s collections approach. We invest significantly in technology, processes and people to ensure the best outcomes for customers and clients.

Legislation
Sustainability
Customer experience

White Label collections: your name, our expertise

What’s in a name? Sometimes, everything. Luckily, you can access Intrum’s expertise in credit management under your own brand by using our White Label collection services.

Customer experience

Providing the best customer journey

At Intrum we understand the challenges people in debt are facing and we know how to help them. Every day we speak to around 250,000 customers, working to understand their financial situation and arrange payment so they can be free from the worry of debt.

Customer experience

Customer care through the credit lifecycle

Customer focus, consistent processes and digital tools are the ingredients that ensure an optimal experience for customers under Intrum’s ethical collections strategy.

How-to
Customer experience

Customer Testimonials

We are committed to providing a Gold standard service and treating all customers fairly, but you don't have to take our word for it. Read what our customers say about us through an independent Investor in Customers survey.

Testimonials
Customer experience

A Day in the Life Of: A Customer Service Representative at Intrum UK

Our customer support representatives (CSRs) are a much-valued position within the company. They are the first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.

Customer experience

The individual approach: speaking your customer’s language

A rich diversity of languages is one of the ways Intrum’s global presence creates a positive customer experience. We believe coupling the strength of an international business with local knowledge and expertise is the best way to ensure clients and their customers are looked after.

Customer experience
Global solutions

Customer vulnerability

It is important to identify customers in vulnerable circumstances and ensure they receive the right treatment, reflective of their situation. At Intrum, we are aware that mental and physical health problems can affect customers in different ways.

Sustainability
Customer experience

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